Remote Support:

South Witham Broadband uses the Simplehelp technology to provide remote assistance and technical support. Most technical problems being operating system-based, this useful and quick response method will allow us to offer you a competent front-line resource.

Features of this service include:

  • Affordable only £10.00 per 20 minute minimum session
  • Easy to use and totally secure
  • You are in full control.
  • Chat interface
  • Ability to diagnose and resolve problems remotely.


About Remote Support:

Read the disclaimer and make any back up.

Make your payment, we accept cheque or pay online using PayPal, just enter the recipient’s email address query@adsl.southwitham.net and the amount and include your order details.


Please note once payment has been confirmed then transaction will be complete within 24 hours.

Email to let us know you need a technician

Click the link HERE

You will initiate a secure connection with one of our support engineers, enabling them to either view or take control of your system.  You will be asked to accept a disclaimer  enter your identification details and proceed to wait for a technician to join them.

When you connect to the Simplehelp desk your browser will automatically download a small (0.8MB) Java applet and run it.

You will retain full control of your system throughout the session. If at any time during this session you wish to terminate the remote connection, you may terminate the session and our engineer will no longer be able to view or access your system.

Of course, hardware problems cannot be fixed remotely, but technicians are also available for on-site repairs.

For further enquiries or quotes, special requirements, please contact us on 01572 898109/01572 768382 or email us


Disclaimer – Back-up recommended:
In no event shall South Witham Broadband Ltd be liable for any types of damages whatsoever (including without limitation damages resulting from loss of use, loss of data, loss of profits or loss of business) arising out of or in connection with the use of or inability to use this application or service. South Witham Broadband Ltd recommends that you back up all data and files on the system before initiating a remote support session.