Sue H - Saltby
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"SWBB is like a breath of fresh air compared to the stale air that my former ISP supplied. For 12 months from January 06 I had continuous problems when I signed up to Broadband. For most of the time apart from the odd hour I could not enjoy what I was paying for. After many calls to their 0870 number in India, all I achieved was to increase my phone bill by three fold. Sounds a good deal to someone I suppose. Each time they were unable to rectify the problem. I thought I would play smart and write a letter, (three in all) but an absolute waste of time as they suggested I should contact them by e mail, but guess what I could not get broadband never mind e mail. No more about the dark side and onto the new shining light for Broadband."
"Then we found out about SWBB who came to the rescue and resolved the problem in a matter of hours. Any problems are resolved straight away and they are always friendly and caring about the customer."
"Even though the BT web site stated that my
telephone
number was at the extremity from the sub station and it was highly
unlikely to
receive Broadband, South Witham Broadband did do something. They came
along and
went the extra mile and achieved the impossible by providing Broadband
and it
has worked very well each day."
Stephen W - Allington
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"I have just moved to the village and come under the warm, fuzzy sweater of SWBB. Having had broadband in my previous house for some years, it was a priority for me to get it here, if at all possible. One call to SWBB, one visit where everything was explained. I filled in the (simple) form and we were done. With a start date about 6 days after. The modem arrived by post a few days' later and on the 'switch-on' date, SWBB called me to say my line was up and running."
"I followed the instructions to connect the modem (which LOOK very complicated but are quite straightforward. If I have any criticism it is that the supplier of the modem could look at rewriting the instructions) and sat down with restrained anticipation."
"Hmmmmm......NOT the super-speedy website browse I had been looking forward to. Pages just weren't coming up or they weren't loading properly or they were timing out. I checked all connections, rebooted, fiddled, cursed......
....then did the sensible thing and emailed SWBB. Oddly the ONE site that came up straight away fully loaded was the SWBB one!! SWBB responded and asked me to do a 'speed test'. It took 3 goes to load that site!! A phone call from them confirmed a time for a call out that evening to check the system and they were bang on time. They improved my connection speed no end; removed unused programmes that might cause conflict; ran a programme to check deep DEEP down for viruses and other nasties (and found only 5 minor 'infections' to my surprise and delight!!); showed me how to do a few things I had never been able to work out and then discovered that my problem was my ethernet card. A switch of cards, a quick test and we were cooking on gas!! There is NO WAY I would have been able to sort that out for myself, mostly because I didn't know my system had two ethernet cards, one of which was clearly more compatible with the modem and connection than the other"
"I include this incident to illustrate two things. Firstly, I was pretty happy with my old bb provider. One of the main reasons I chose them was that their customer service was NOT on a menu system (an aside: I had to phone the DVLA recently too. It took 4 MINUTES to get through the menu selection!!!). I HATE phone menu systems. I like people. I like dealing with people. But I doubt even the customer service at my old bb provider could have helped me with this problem over the phone. With SWBB you get REAL, knowledgable people. Who WANT to help. They WANT you to have a good time with your bb connection and your computer. Email responses are speedy. Ditto phone calls. It's real 'service' in the old-fashioned sense. I have no doubt that SWBB know all their subscribers by name. As a newcomer to the village they were also able to suggest some local activities I might find interesting."
"Do you like being a very VERY tiny 'number' in a large organisation? Or do you prefer Genuine, speedy, knowledgable personal service. It's your £21.99 so it's your choice. I know which I prefer."
Amanda B
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"British Telecom couldn’t (or wouldn’t) supply a Broadband connection but SWBB have done!"
"After prolonged and
frustrating correspondence with B.T. we were told that they were unable
to
supply a connection to this area and that they had no plans to do
so."
"Having heard of SWBB it was decided to approach them to see if they could help. This they did and we now have a Broadband connection, which is a huge improvement on the dial-up service previously used."
"This was done at a sensible cost, with a positive attitude and with minimum disruption. Their service and expertise are to be recommended."Micheal W - Ashby De La Launde
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'I knew of South Witham Broadband as a social enterprise I had supported. I really liked their commitment and honesty and the way they portrayed themselves. What makes the difference is the quality of the service and that comes by the personal touch and the consistency. I think South Witham Broadband has commitment to these values and these are the main reasons to growing a social business."
"I also had a frustrating relationship with my ISP provider. Over the last couple of years in particular the service had became erratic, slower and the technical support and customer service was appalling. I then thought, that as I knew South Witham Broadband offered a good service and that I trusted them that I would migrate over to them."
"I am very satisfied with the level of support and technical service provided by South Witham Broadband, and the speed access has increased four fold with respect to my old provider. Ok they are a little bit dearer than my old ISP but I really think it is worth every penny."
Juan P - Huncote
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"I am writing to say how much we at Empingham Methodist Church have appreciated all the help we received from South Witham Broadband in setting up our Community Office. The package of service has been so helpful and has gone so much further than installing the broadband service for us. The confidence we have in knowing that you are there to help and the generous help you have given us means that we can confidently recommend South Witham Broadband to others. Thank you very much."
Eileen & Ian - Empingham
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