How do I migrate from my existing ADSL supplier?

Migrating your ADSL service to us is free.  Even if the migration requires upgrading your line to a faster speed we can do this at no extra charge.  When you migrate to us your BT phone line will not be affected and, you will keep the same phone number.  All you need to do is...

• Check the terms and conditions of your current contract
• Call your current provider and inform them that you would like to migrate to another provider.
• Obtain your individual Migration Authorisation Code (MAC code) and quote this on your order.

 
Can I keep my exisiting email address?

This may be possible - please read the downloadable pdf document.

Do you provide support?

Support is provided by SWBB by email or phone or on site.

If you need support on site we will be happy to arrange a personal visit.  Please call or email us with your query.  Call out charges may vary depending on location and requirements.

The following information will help you to perform some basic troubleshooting if you experience difficulties with your ADSL connection.

Things you should check first:

• Check all cables are connected correctly.

• The synch light on your modem is lit up correctly (you may need to refer to your modem guide for further details on this area).  Note: if your modem/router does not appear to be functioning correctly you may find that simply turning the device off and on again will fix the problem.

• Can you make a normal phone call from the phone port the ADSL modem is connected to?  You may need to unplug your ADSL modem temporarily so you can attach a normal phone to confirm this. If you are unable to make a voice call from the phone port you should contact your telephone company and ask them to investigate the problem.

• Change the microfilter* connected to the ADSL router.

• If possible try an alternative router/modem if available.

* Any item that connects to the phone line must go through a microfilter, eg. Fax Machine, Sky TV Box, Telephones, Analogue dialup modems, burglar alarms. If an extension cable is used from the BT phone socket to the router, then the microfilter must be fitted at the router end of the extension and NOT the BT wall socket end.